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All Sidekick Articles


Communicating impact
This article focuses on helping you tell your impact story to your customers, your partners and your investors, as well as covering points on social proof and ensuring transparency and trust.


Measuring what matters
We work through how to pick the right impact metrics, how to run lean impact evaluation, and how you use this evaluation to inform your decisions.


Designing for impact
How to build companies that change people’s lives You’ve got the vision. You’re building something that matters . But how do you ensure...


The startup case for impact
We walk through how impact can be a strategic advantage from day one, through our 6 reasons...


What is impact?
An exploration of what 'impact' means for startups, including common forms of impact, social impact vs. commercial impact and the distinction between 'output' and 'outcome'.


AI for Training with Rhys
The training landscape is undergoing a profound transformation, and AI is right at the heart of it. In the latest episode of Sidekick ,...


Beyond the benchmark: rethinking the ARR-to-CSM ratio
Brighteye's Customer Success mentor, Andrea Spillman-Gajek, dives into guidelines on ARR - Customer Success Manager Ratios, with points on how the ratio can vary by company, setting the preferable ratio, understanding if your ratio is wrong or right and other metrics to consider.


Why NPS isn't enough: the right evidence at the right time
Libby Hills builds on her first article which focused on impact as a value-driver, focusing here on how startups should approach gathering evidence, including how AI can help.


April '25: A New Work Identity?
The April 2025 edition of Brighteye Insider, our monthly newsletter focused on all things Brighteye.


AI for Hiring with Rhys
The recruitment industry is undergoing a seismic transformation, driven by the rapid adoption of AI technologies. In our latest episode...


How AI may reshape high-skilled corporate work - is the future part-time?
A quick run through how oncoming waves of AI may lead to a rise in fractional and part-time work for highly-skilled strategists.


The inside story of the EU's AI Act from the person that wrote it - with Gabriele Mazzini (Part 2)
We spoke with Gabriele Mazzini, the lead architect of the EU's AI Act to understand how the act came together and what it means for startups
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