All Sidekick Articles

Brighteye's Customer Success mentor, Andrea Spillman-Gajek, dives into guidelines on ARR - Customer Success Manager Ratios, with points on how the ratio can vary by company, setting the preferable ratio, understanding if your ratio is wrong or right and other metrics to consider.

Existing customers – and the retention and growth of their ARR - are the most important drivers of efficient growth.

Understanding which metrics matter and how to track them ensures you can measure progress, identify risks, and prove value.

In your early days, churn can be catastrophic, and proactive Customer Success is often the difference between surviving and thriving.

A short guide to support you with your customer journey mapping, ensuring you form proactive customer engagement, utilising automation.

A short guide to building your customer success team, including when to hire a specialist, overview of key roles, and aligning with teams.